Terms and Conditions
Terms and Conditions for VacationByLily.com
Welcome to VacationByLily.com! These Terms and Conditions govern your use of our website and services, providing a framework that ensures a safe, respectful, and enjoyable experience for everyone involved. By accessing or using the website, you agree to be bound by these terms. If you disagree with any part of the terms, you may not access the service.
1. Services Modification, Withdrawal, and Cancellation
We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the services (or any part thereof) with or without notice. You agree that VacationByLily.com shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the services. In the event of cancellation, we will provide a pro-rated refund for any services not rendered.
2. Financial Transactions
All financial transactions made on VacationByLily.com, including bookings, cancellations, and refunds, are governed by our specific policies applicable at the time of the transaction. We reserve the right to change these policies without prior notice. Transactions may be subject to processing fees, taxes, and exchange rates, where applicable.
3. Liability and Customer Expectations
While we strive to ensure the accuracy and reliability of information on VacationByLily.com, errors may occur. We do not guarantee the accuracy, completeness, or timeliness of the information provided and shall not be liable for any loss or damage arising from reliance on such information. Additionally, we do not guarantee that the website will be available uninterrupted and will not be liable for any losses caused by its downtime.
4. Copyright Rules
The content provided on VacationByLily.com, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of VacationByLily.com or its suppliers and protected by copyright and other intellectual property laws.
- **Attribution:** You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- **Adaptation:** You may adapt, remix, transform, and build upon the material, but you must distribute your contributions under the same or compatible license as the original.
- **Commercial vs. Non-Commercial Use:** Unless specified otherwise, content on this site is for non-commercial use only. Commercial use requires explicit permission from us.
5. User Behavior
Users of VacationByLily.com are expected to behave respectfully and lawfully. The following are strictly prohibited:
- Unlawful behavior.
- Hate speech, bullying, and harassment.
- Promotions and spam.
- Any actions that could harm the reputation of VacationByLily.com or its users.
We reserve the right to remove content that violates these rules and to suspend or terminate accounts for serious breaches.
6. Account Termination
We may, at our sole discretion, suspend or terminate your account and bar access to the services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, a breach of the Terms.
7. Amendments to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
8. Contact Us
If you have any questions about these Terms, please contact us at Info@VacationByLIly.com
By using VacationByLily.com, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.
- Write down any other terms or conditions that protect you or your audience.
Return and Refund Policy
# Return and Refund Policy for VacationByLily.com
Thank you for booking your vacation through VacationByLily.com. We understand that sometimes plans change, and you may need to cancel or modify your booking. Below is our Return and Refund Policy, designed to assist you with the process.
## Terms of Return
- All refund requests must be submitted within **5 calendar days** of the original booking date.
- No refunds will be issued after this period under any circumstances.
## State of Return
Since our service involves booking accommodations, experiences, and other travel-related services, the "state of return" is not applicable in the traditional sense of returning a physical product. However, the following conditions apply:
- Services must not have been utilized.
- Bookings must be canceled within the allowed cancellation period.
## Reason for Return
Refunds will be considered for the following reasons:
- **Damaged Service:** If the service provided (e.g., accommodation) is significantly different from the description or is in an unacceptable state.
- **Wrong Product:** If the service provided is different from what was booked (e.g., a different accommodation or experience than what was confirmed).
## Process for Return
To initiate a return (cancellation), please follow these steps:
1. **Contact Customer Service:** Reach out to our customer service team via the contact details provided on our website.
2. **Provide Booking Details:** Include your booking number, the name the booking was made under, and the dates of your reservation.
3. **Reason for Return:** Clearly state the reason for the cancellation and request for a refund.
Our customer service team will review your request and guide you through the next steps.
## Process of Refund
- **Terms of Refund:** Refunds are subject to the terms outlined above. Only bookings canceled within the 5-day window and meeting the return reasons will be considered for a refund.
- **Duration:** Once approved, refunds will be processed within 7-10 business days.
- **Payment Details:** Refunds will be credited back to the original method of payment used at the time of booking.
Please note that some fees, such as processing or transaction fees, may not be refundable.
## Contact Details
For any questions regarding your booking or to initiate a return, please contact our customer service:
- **Email:** info@vacationbylily.com
- **Phone:** 716-462-2895
- **Contact Form:** Available on our website under the "Contact Us" section.
We at VacationByLily.com are committed to ensuring your satisfaction with our services. Please don't hesitate to reach out with any concerns or questions.
Copyright © 2024 Vacation by Lily - All Rights Reserved.
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